Mission statement: “The mission of the Greensboro
Center for Pediatric Dentistry is to provide high quality dental care to
children and adolescents in a low stress, friendly and nurturing
environment. Our ultimate goal is to have our patients leave our practice as
young adults with a beautiful, healthy and functional dentition, as well as a positive
attitude toward the dentist."
How are Appointments Scheduled?
Do I Stay
with My Child During the Visit?
What About Finances?
Policy Regarding Dental Insurance
We attempt to schedule appointments at your convenience. We normally see
preschool children in the morning when they are well rested. Whenever
possible, older children are seen in the afternoon outside of school
hours. Special needs children are scheduled according to their doctors
preference. Please be aware that scheduling of appointments is also
determined by the procedure that your child is having completed. For
instance, appointments for fillings, crown, and extractions are usually
scheduled in the morning. We make every effort to see our patients in
time and ask that you arrive promptly at your scheduled time. Please
notify us 24 hours in advance if you are unable to keep your
Do I Stay with My Child During the Visit?
One parent is welcome to accompany each child on his or her first
visit. At subsequent visits, we ask
that you allow our staff to accompany your child through the dental
experience. We are all highly
experienced in helping children overcome anxiety.
Separation anxiety is not uncommon in children and some of our
patients will display negative behavior when first brought into the clinic.
This is normal and with the help of our staff these behaviors soon
diminish. Studies have shown that
most children over the age of 3 react more positively when permitted to
experience the dental visit on their own in an environment designed for
children. There are instances where a
parents presence is needed and our doctors will evaluate this on an
individual patient basis.
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We respect all parents right to make healthcare choices for their children.
Our office cares for many children with special health care
needs and we try to minimize their exposure to pathogens while they are in
our office. Therefore, we will not
be able treat patients whose immunization record is not up to date.
What About Finances?
have dental insurance we will file the claim for you. You will be
responsible for your co-payment at each appointment. If you do not have
dental insurance, payment for professional services is due at the time
dental treatment is provided. We accept cash, personal checks, and most
major credit cards and we do accept payments over the phone. Our financial
policy is attached to our new patient information. Click here to view our
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Our Office Policy
Regarding Dental Insurance
bring your dental insurance card to every visit. If we have all of your
insurance information on the day of the appointment, we will be happy to
file your claim for you. You must be familiar with your insurance
benefits, as we will collect estimated co-pay. By law, your insurance
company is required to pay each claim within 30 days of receipt. We file
all insurance electronically so your insurance company will receive each
claim within days of the treatment. You are responsible for any balance on
your account after 30 days, whether insurance has paid or not. We will be
glad to send a refund to you once your insurance pays us.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our
patients. We do not have a contract with your insurance company, only you
do. We are not responsible for how your insurance company handles its
claims or for what benefits they pay on a claim. We can only assist you in
estimating your portion of the cost of treatment. We cannot be responsible
for any errors in filing your insurance, once again we file claims as a
courtesy to you.
Patients with Delta Dental Insurance will be
required to pay in full when services are rendered. We will still file
the claim for you and Delta Dental will reimburse you directly within 14
Fact 1 - NO INSURANCE
PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many
patients think that their insurance pays 90%-100% of all dental fees. This
is not true! Most plans only pay between 50%-80% of the average total fee.
Some pay more, some pay less. The percentage paid is usually determined by
how much you or your employer has paid for coverage or the type of
contract your employer has set up with the insurance company. For
non-preventive dental treatment, we will ask you to pay 20% of the
treatment at the time the service is rendered.
Facts 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or
the dentist at a lower rate than the dentist's actual fee. Frequently,
insurance companies state that the reimbursement was reduced because your
dentist's fee exceeds the usual, customary, or reasonable fee ("UCR") used
by the company. A statement such as this gives the impression that any
fee greater than the amount paid by the insurance company is unreasonable
or well above what most dentists in the area charge for a certain service.
This can be very misleading and simply is not accurate. Insurance
companies set their own schedules and each company uses a different set of
fees they consider “reasonable.”
MOST IMPORTANTLY, please keep us informed of any insurance changes such as
policy name, insurance company address, or a change of employment.
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