Mission statement: “The mission of the Greensboro Center for Pediatric Dentistry is to provide high quality dental care to children and adolescents in a low stress, friendly and nurturing environment. Our ultimate goal is to have our patients leave our practice as young adults with a beautiful, healthy and functional dentition, as well as a positive attitude toward the dentist."

We attempt to schedule appointments at your convenience. We normally see preschool children in the morning when they are well rested. Whenever possible, older children are seen in the afternoon outside of school hours. Special needs children are scheduled according to their doctors preference. Please be aware that scheduling of appointments is also determined by the procedure that your child is having completed. For instance, appointments for fillings, crown, and extractions are usually scheduled in the morning. We make every effort to see our patients in time and ask that you arrive promptly at your scheduled time. Please notify us 24 hours in advance if you are unable to keep your appointment.

Do I Stay with My Child During the Visit?

One parent is welcome to accompany each child on his or her first visit.  At subsequent visits, we ask that you allow our staff to accompany your child through the dental experience.  We are all highly experienced in helping children overcome anxiety.  Separation anxiety is not uncommon in children and some of our patients will display negative behavior when first brought into the clinic.  This is normal and with the help of our staff these behaviors soon diminish.  Studies have shown that most children over the age of 3 react more positively when permitted to experience the dental visit on their own in an environment designed for children.  There are instances where a parents presence is needed and our doctors will evaluate this on an individual patient basis.

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Policy on Vaccination

We respect all parents right to make healthcare choices for their children.  Our office cares for many children with special health care needs and we try to minimize their exposure to pathogens while they are in our office.  Therefore, we will not be able treat patients whose immunization record is not up to date.

Please bring your dental insurance card to every visit. If we have all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect estimated co-pay. By law, your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. We will be glad to send a refund to you once your insurance pays us.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We cannot be responsible for any errors in filing your insurance, once again we file claims as a courtesy to you.

Patients with Delta Dental Insurance will be required to pay in full when services are rendered.  We will still file the claim for you and Delta Dental will reimburse you directly within 14 business days.

Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company. For non-preventive dental treatment, we will ask you to pay 20% of the treatment at the time the service is rendered.

Facts 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee exceeds the usual, customary, or reasonable fee ("UCR") used by the company.  A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate. Insurance companies set their own schedules and each company uses a different set of fees they consider “reasonable.” 

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

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