Greensboro Pediatric Dentists

How are Appointments Scheduled?
Do I Stay with My Child During the Visit?
What About Finances?
Our Office Policy Regarding Dental Insurance

How are Appointments Scheduled?

We attempt to schedule appointments at your convenience. We normally see preschool children in the morning when they are well rested. Whenever possible, older children are seen in the afternoon outside of school hours. Please be aware that the scheduling of appointments is also determined by the procedure that your child is having completed. Appointments for fillings, crowns, and extractions are usually scheduled in the morning. Please notify us twenty-four hours in advance if you are unable to keep your appointment.
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Do I Stay with My Child During the Visit?

One parent is welcome to accompany each child on his or her first visit. At subsequent visits, we ask that you allow your child to accompany our staff through the dental experience. We are all highly experienced in helping children overcome anxiety. Separation anxiety is not uncommon in children, so please try not to be concerned if your child exhibits some negative behavior. This is normal and will soon diminish. Studies have shown that most children over the age of three react more positively when permitted to experience the dental visit on their own in an environment designed for children.
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What About Finances?

If you have dental insurance, we will file if for you as a courtesy. You will be responsible for your co-payment at each appointment. If you do not have dental insurance, payment for professional services is due at the time dental treatment is provided. We accept cash, personal checks, and most major credit cards and we do accept payments over the phone. Our financial policy is attached to our new patient information. Click here to view our financial policy. Financial Policy
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Our Office Policy Regarding Dental Insurance

Please bring your dental insurance card to every visit. If we have all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect estimated co-pay. By law, your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. We will be glad to send a refund to you once your insurance pays us.

Patients with Delta Dental Insurance will be required to pay in full. Delta Dental Insurance Company will reimburse you directly within 14 business days.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We cannot be responsible for any errors in filing your insurance, once again we file claims as a courtesy to you.

Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company. For non-preventive dental treatment, we will ask you to pay 20% of the treatment at the time the service is rendered.

Facts 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee exceeds the usual, customary, or reasonable fee ("UCR") used by the company. A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate. Insurance companies set their own schedules and each company uses a different set of fees they consider “reasonable.”

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment

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Dr. Marc Goldenberg, Dr. Kate Pierce, and Dr. Matthew Applebaum
Pediatric Dentists, Greensboro, NC
Dentistry for infants, children and teens